Privacy Policy

Welcome to Buna Humy!
We think it’s important that you know which personal data we collect, why we do so, and how we protect it. This privacy policy explains that.

1. Who is responsible for processing your data?

Buna Humy
Arenborghoeve 9
6225 DC Maastricht, The Netherlands
 BunaHumy@gmail.com
Chamber of Commerce number: 98017845
VAT number: NL005303361B32

2. What personal data do we collect?

We collect and process the following data when you use our webshop or place orders:
• Name
• Address details
• Email address
• Phone number (if provided)
• Payment details
• IP address and data via cookies (such as Google Analytics 4)

3. Why do we collect your data?

We use your data for the following purposes:
• Processing and delivering your order
• Sending newsletters, if you have given permission
• Analyzing and improving our website via Google Analytics 4

4. Legal basis for processing

We process your data based on:
• The performance of our contract (order)
• Your consent (newsletter or analytics cookies)
• Our legitimate interest (optimizing our website)

5. How long do we retain your data?

We do not retain your personal data longer than is strictly necessary for the purpose for which it was collected, unless a legal retention obligation applies.

6. Your privacy rights

You have the right to:
• Request access to your personal data
• Correct inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing
• Transfer your data (data portability)

You can exercise these rights by contacting us via BunaHumy@gmail.com.

7. Cookies

Our website uses cookies to improve functionality and analyze visitor behavior via Google Analytics 4. You can manage and delete cookies through your browser settings.

8. Protection of your data

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, and unauthorized access.

9. Contact details for privacy questions

Do you have questions about our privacy policy or would you like to exercise your rights? Please contact us via:
 BunaHumy@gmail.com

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General terms and Conditions

Welcome to Buna Humy!
These terms and conditions apply to all orders you place via our webshop.

1. Identity of the seller

Buna Humy
Arenborghoeve 9, 6225 DC Maastricht, The Netherlands
 BunaHumy@gmail.com
Chamber of Commerce number: 98017845
VAT number: NL005303361B32

2. Formation of the agreement

The agreement is established once you have placed an order and we have confirmed it.

3. Prices and payment

All prices include VAT, unless otherwise stated.
Payment must be made via the offered payment methods before the order is shipped.

4. Delivery

We deliver within Europe within 2–4 business days after receipt of payment but not
If a product is unexpectedly unavailable, we will inform you as soon as possible.

5. Ownership

Ownership of the product transfers to you only after full payment has been received.

6. Right of withdrawal / Returns

You have the right to cancel or return the order within 14 days of receipt without giving any reason.
See our full Return Policy below.

7. Complaints

You can report complaints within 14 days of receipt via BunaHumy@gmail.com.
We will handle your complaint as quickly as possible.

8. Warranty

We guarantee that our products meet all legal requirements. For defects within the warranty period, you can contact us.

9. Liability

Our liability is limited to the invoice amount of the relevant product, unless there is intent or gross negligence.

10. Applicable law

This agreement is governed by Dutch law.

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Return Policy

Returns and Right of Withdrawal

1. Right of withdrawal

You have the right to withdraw from the purchase within 14 days after receiving your order without stating any reason.

2. How to exercise the right of withdrawal?

Let us know within these 14 days that you wish to use your right of withdrawal. This can be done via:
 BunaHumy@gmail.com

3. Returning products

After notification, you have another 14 days to return the product in its original condition and packaging to:

Buna Humy
Arenborghoeve 9
6225 DC Maastricht
The Netherlands

4. Return shipping costs

The cost of returning the product is at your own expense, unless otherwise agreed.

5. Exceptions

Products made especially for you or custom-made are excluded from the right of withdrawal.

6. Refund

As soon as we have received and checked the returned product, you will receive your money back within 14 days via the original payment method.

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Contact Information & Company Details

Do you have questions about your order, our products, or something else? Feel free to contact us — we are happy to help!

Contact Details
Email address: BunaHumy@gmail.com
Response time: within 24 hours

Company Information
Company name: Buna Humy
Business address: Arenborghoeve 9, 6225 DC Maastricht, The Netherlands
Chamber of Commerce number: 98017845
VAT number: NL005303361B32

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